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"We’ve suspended your sharing activity" error
Hi,
Recently I stopped being able to join shared folders and when I share I folder myself I get this error: "Can't share file. We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.". I've been using this Dropbox account rightfully for about 15 years, is there any way I can fix this problem?
Thank you.
48 Replies
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- Megan
Dropbox Community Moderator
Hey morgannadera, thanks for joining our Community!
It sounds like your shared links might have been banned. How long have you been getting this error?
Did you get an email from Dropbox informing you about this perhaps?
Let us know more and we'll take it from there.
Hello Megan,
My acount might have been banned. But I don't remember getting an email from Dropox.
It's been few weeks that I have been getting this error.
What can I do ?
Thank you.
Morgan
- Megan
Hey morgannadera, can I send you an email in order for us to have a closer look into this?
- Sure.
Thank you - Megan
Hey morgannadera, I just sent you an email.
I'll see you there, and we can continue our troubleshooting!
I too am experiencing the same issue. Can you help resolve this?
Thanks.
- Mark
Super User II
Michael Zhu wrote:
I too am experiencing the same issue. Can you help resolve this?
Thanks.
Have you tried contacting support via www.dropbox.com/support ?
Yes, I sent a separate email inquiry after i posted that message. Thanks.
- Mark
Michael Zhu wrote:
Yes, I sent a separate email inquiry after i posted that message. Thanks.
They dont work weekends but will get back to you next week 🙂
I've spent ages looking at the discussions on this topic but still can't work out how to deal with this message which stops me sharing any file - even a simple document, owned by me, sharing with one person.
Please help.
