why am i getting a "Can't create folder" error when attempting to create a folder via web ui?

Hi Megan,

Tnak you for your message.

I am trying to create any folder on the top level. I am being told here that I do not have the permission.

Hi Karlov, can you kindly walk me through the steps you follow, when trying to create a new folder? 

Have you also tried a different browser, or incognito tab on your current one? 

Having the same issue, can't create any folder anywhere (normally can) - have tried clearing browser/using a different browser, just keeps saying 'can't create folder'

Hi sunnie1ee, are you able to create a folder in the Dropbox folder on your machine, so that it syncs to the site?

Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

Hey there! - Was this ever solved? i am admin but i am unable to see any content in admin view, or add folders, change folder names in the top level, and this is the reason i am unable to copy and share links. Please help!

I am the admin of our Dropbox account, and I first noticed it was weird when I wasn't able to copy the links of folders/files I created. But the other members of the company had no issues - the error in the top right of the screen would say 'Couldn't copy link, Check your internet connection and try again" and if i did this on the browser, it would say "Couldnt copy, it might be a fluke, try reloading the page" - I am unable to see anything in Admin view, so i am unable to add folders, or do anything! its been going on for 2 weeks and havent had any luck with tech support yet.

We pay a lot of money for this and our company runs on it!

any ideas?