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Why am I getting a "Can't save" error message when I try to save a scanned doc?
I scanned a documented and it's showing the error "Can't Save. There was a problem saving the file. Try again later"
I tried to disable wifi and use mobil internet to no avail. The internet works fin in the browser. Why can't I just save the scan in the files then? Ah so disappointed! Is there a way for me to save the document somehow?
I'm on iOS 13, iPhone Pro Max, Dropbox Plus plan and there's more than 1TB free space.
11 Replies
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- Lusil
Dropbox Staff
Hi soid, thanks for checking in with us on the Dropbox Community - welcome aboard!
As a first step, could you let me know if you're following these steps to saving a scanned document with your iOS?
If you are, have you by any chance tried clearing your Dropbox mobile app's cache? Maybe that will do the trick.
Keep me posted!
Hi Lusil, thanks for your reply. If I open the Dropbox app, it shows the document saving dialog and I can't go to the Dropbox app without dismissing the scanned document.
I guess the document is lost for me since I hasn't been able to save it for the last 3 hours and it doesn't have any other options to export it in any way.
I'm highly disappointed because I don't wanna scan 20 pages again and find out I can't save them, so I'm unlikely to use the dropbox scan again. I guess I'd like to file a bug report and hope developers fix in the future, otherwise it's unusable beyond 1 or 2 pages scans.
How can I file a bug report?
- I have been saving scans to various folders for years, via iPhone into Dropbox app. It will now not allow me to save any scans, however I can save pictures. The message reads “can’t save- there was a problem saving the file. Try again later”. I have more than enough space available (1TB). I have cleared the cache. Please can someone assist
- Daphne
Hello NicciSmith, I hope you're having a good day so far!
I've just moved your post here as it seems you're getting the same error message as the OP here.
Just to make sure we have a good idea of your current set up, please let me know the following:
- Version of iOS that your device is running (Settings > General > About)
- Version of the Dropbox app installed (Dropbox app > Account tab > Gear icon in top left > App version)
- Free space available on your device (Settings > General > iPhone Storage)
Let me know and we'll go from there!
- Hi Daphne
iOS - 13.4.1
Dropbox - 188.2.4
iPhone storage - 140gb available
Thanks
