Forum Discussion

melanie7's avatar
melanie7
New member | Level 2
3 years ago

Why are my devices not syncing?

My phone, laptop and desktop have suddenly stopped syncing. I can still access everything on dropbox.com, but i need my work to sync between all three of my devices and I'm not sure why all of a sudden it just quit doing so.

 

Any advice?

desktop
Mobile
sync
Web

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi melanie7, thanks for bringing this to our attention.

     

    Could you first confirm what happens when you upload a file directly to the Dropbox site? 

     

    Does the file appear on your desktop or in the mobile app?

     

    What is the current status of the desktop app (on the bottom left) when you click on the icon in the system tray/menu bar?

     

    This will help me to assist further!

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