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lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago
Solved

Windows not syncing with ereader, phone, or tablet

I have Dropbox on my Windows PC, Android phone, Android tablet, and my Kobo ereader has Dropbox built in. They have all worked together to sync all this year with no problems. Today (11/3) I added 6 ...
desktop
Dropbox Plus
Mobile
sync
  • lesleydd's avatar
    lesleydd
    4 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

lesleydd's avatar
lesleydd
Helpful | Level 6
4 years ago

Every time I have posted an answer here has been after turning on my computer and opening Dropbox. I only use my PC for the purpose of converting Kindle books to epubs. Otherwise it is turned off. So, yes, I have already restarted Windows and Dropbox many times. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey lesleydd, thanks for the clarification on this.

 

Can you maybe send us a screenshot of the desktop app's exact status as shown in your taskbar at the moment?

 

Is it still stuck at the same number of files?

  • lesleydd's avatar
    lesleydd
    Helpful | Level 6
    4 years ago

    It's fixed. I turned on my PC and saw a notification that there were a bunch of Windows updates needed to be downloaded and installed. After that was done, Dropbox was all updated.  I see all Dropbox files everywhere now.  Problem instantly vanished. If this issue happens again, I'll know one item to check. Thanks to all who tried to help! 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it's sorted now, Lesley. Thanks for keeping us in the loop too!

     

    Take care and see you around the Community! 

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