Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

vickiw's avatar
vickiw
New member | Level 2
2 years ago

All of a sudden I don't have space on my Dropbox account

Hi peeps,

 

I was given access to a folder by my NFP.

 

All good for a couple of months, now, although there is only 500mb of stuff in it, it has stopped syncing and I cant upload files to it.

 

There are other folders in the drop down, that are mine.  Could my folders be taking me over the limit somehow?  How do I fix it so that when I use this NFP folder, there is still 1.5TB to go?

 

Thanks for your help, this is driving me crazy

 

3 Replies

Replies have been turned off for this discussion
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    vickiw wrote:

    All good for a couple of months, now, although there is only 500mb of stuff in it, it has stopped syncing and I cant upload files to it.


    Since you have your own copy of the shared folder in your account, it takes up space in your account. Anything in the folder counts towards your storage space.

     

     

    If you have a free Basic account (2GB by default) and you have access to a shared folder in someone's Plus account (2TB), once the folder has 2GB of data in it your account would be full (assuming you have no other files in your account).

  • vickiw's avatar
    vickiw
    New member | Level 2
    2 years ago

    Thanks so very much for engaging, that's very helpful. 

    Sooo, the NFP folder should be able to be shared to 
     

    [Removed as per Community Guidelines]

    [Removed as per Community Guidelines]

    [Removed as per Community Guidelines]

    And I as secretary can use it until all 2 tb are full, as well as have my own personal Dropbox which contains 2 TB of my own stuff. 

    I just have to ensure I log into the right shell and the person who gave me access needs to now add secretary@...... 

    Did I get that right? 

    It's starting to make perfect sense. 😊 

    Ta, V

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi vickiw, does your account have enough quota on it, according to this page? Do all the other members invited to the shared folder have a paid account as well for the files to sync between them?

     

    Bear in mind that it isn't possible to share quota between users using shared folders.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!