Cannot account for Total Team Space

My guess here is that people have activated Dropbox Backup which seems to be not showing up on any page total unless you specifically go to the Backup page. The whole implementation and UI of it is, well, shocking. 

I'd be tempted to do a quick audit of staff and ask who has set that up and see if its possible to disable at Team level. 

Thank you for that suggestion. As the admin of the Team I expect to have complete visibility of the space I am paying a decent sum of money for. 
Besides going to each of the 100 users computers and checking the "BACKUPS" page link, is there a way as admin, that I can see if anyone is using this feature? Even better if I could disable this all together?

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BillyG wrote:

Even better if I could disable this all together?

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• https://help.dropbox.com/organize/manage-team-backup

Thanks Rich,

When disabling Backup in settings I was shown a prompt saying existing Backups wont be disabled or removed. Is it possible to get a list of users that have made use of this feature so that we can assist them in removing it (if this is the case)?

Hi BillyG, I hope you're doing well! 

In the Help Center article that Rich provided above, you can follow the steps mentioned there, in order for you to manage Backups, and check who has the feature enabled or disabled on their end. 

You'd need to go through that info, and gather the names of the members that currently use the feature. 

I hope this clarifies. 

Thanks for pointing that out. I have extracted a list of 5 members that show Backup activity since we signed up for dropbox and have removed all backup related storage and disabled the backup feature.

With this done, I am still faced with the same issue... dropbox admin shows 6.9TB total, but summing up all users and content sizes only add up to 3TB as per my calculations.

Hi BillyG, could you clarify where exactly you are looking to calculate your members' accounts storage? 

The backup of each member would be in their personal folders so it wouldn't be accounted for in the team or shared content.

Hi Walter ,

For "Backups" I pulled a list of user activity as per the shared link in the previous post. this revealed +-5 Users who "may" have used Backups. I then went to each user and checked on their machine via the https://www.dropbox.com/backups/all link and confirmed all backup was removed.

In terms of how I calculate Space Used: Via Admin Console->Members: Order list by usage then sum up until I reach users with less than 1GB, I get +-3.2TB

Then for shared folders via Admin Console -> Content: The Team and shared list (add size to table) then order by size and sum the list : I get +-22GB

Clearly these two account for around 3.222TB but Admin Console -> Insights, The Team Overview section says "Space used" = 6.9TB. Dropbox therefore only allows me to be on the Advanced plan (as im over 5TB) however I feel I should be on the standard plan as I can only account for 3.222TB (less than the 5TB threshold) 

Is their possibly something else Im missing?

Do you happen to have a lot of licences on your team account BillyG?

Can you maybe check from the members tab to see if there's a member of the team that's showing high storage usage?

You can do this by clicking on the column header twice as this would sort the members from largest to smallest. 

Hey Walter 

We have around 115 licenses on our team.

As per my previous post:
"In terms of how I calculate Space Used: Via Admin Console->Members: Order list by usage then sum up until I reach users with less than 1GB, I get +-3.2TB"

Yes, One member who we are aware of accounts for 2.5TB of this 3.2TB total, two users has +-100GB and the remaining  however 90% of the users are well below 10GB.