We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Julie smd's avatar
Julie smd
New member | Level 2
2 years ago

Can't access my Dropbox account to delete the backup that takes up space from it

Dropbox tried to backup my computer to a free account.  Needless to say I ran out of space.  I found and changed the option to backup.  I got a message about deleting my files.  It would have been fine to delete the backup but did not want to delete my shared files on Dropbox so I stopped.  Now can not even open my Dropbox account.  When I click open I get a spinning wheel that goes away but no Dropbox.  

 

1) need to get back into my account

2) need to delete the backup files

 

 Thanks.

3 Replies

  • Julie smd's avatar
    Julie smd
    New member | Level 2
    2 years ago

    I am jumping in.  My backup is now off.  However, now I cannot even get my account to open to delete unneeded backup.  Just want to access my very limited normal shared files.  Help

  • Julie smd's avatar
    Julie smd
    New member | Level 2
    2 years ago

    I found the option to stop Dropbox from backing up my computer.  I was asked if I wanted to delete the files.  I was not sure if that meant just the backup files or all shared files as well so I stopped.  Now can not longer even get Dropbox to open.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Julie smd

     

    As a first step, can you please send me a full screenshot of what you see exactly, when trying to access your Dropbox account?

     

    That’ll help me further assist.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!