Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

SeminoleSquirrel's avatar
SeminoleSquirrel
Helpful | Level 5
1 month ago
Solved

Deleted everything, still over quota.

I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my account using the web portal just to make sure I can find any and everything, and there's nothing remaining in my account (I downloaded everything prior to deleting). I even looked in the Dropbox folder on my Mac, and it's showing 0 items. When I go into my account through the web, it shows 6.1 GB of "Backup" but when I go to the DropboxBackup, there are no backups there.

Storage space
  • SeminoleSquirrel's avatar
    SeminoleSquirrel
    1 month ago

    I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.

    I think I'm good to go now.

12 Replies

Show More
  • lcg311's avatar
    lcg311
    New member | Level 2
    25 days ago

    Provided above in reply to Hannah

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    Thanks for the updates and the screenshots, lcg311.

    Indeed, since shared folders are added to someone's account, they need to take up space, so a user would have to have enough space to accommodate them.

    Do you need to edit the folder? If you only need to view it, you can ask the owner to send you a 'view-only' link to the folder.

    And if you need to upload files to it, they can send you a file request instead; that way, your own space won't be affected.

    I hope this helps.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!