Forum Discussion

cb57's avatar
cb57
Explorer | Level 3
2 years ago

Dropbox files all dumped into my new computer and are taking up all my memory

I synced my Dropbox files to my new computer and it dumped all the files into my computer. I realized it because my memory showed almost nothing left. I went back into each file and made them online only but the files are still somehow using all my memory. So now I cannot use my computer. I have my own business so this is putting me out of work while I wait for Dropbox to get back to me, as I did put a ticket in. I don't want to lose my files on Dropbox by trying to fix this myself... How can I expedite customer service so I can work?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there cb57 - sorry to hear you're having issues with this.

     

    Could you send us a screenshot of the app's exact status as shown in your menu bar/system tray at the moment?

     

    If you could also clarify your device's OS version, i'd appreciate it. 

     

    Thanks!

    • cb57's avatar
      cb57
      Explorer | Level 3
      I would love to but my computer won’t work as its memory is full. I have 8gb ram and 256 memory.
      • cb57's avatar
        cb57
        Explorer | Level 3
        I have an HP laptop 15t 15.6inch screen. Intel core i5, 64 bit

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