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Gadgetman999's avatar
Gadgetman999
New member | Level 2
7 months ago
Solved

Dropbox referral shows as "ineligible" when using the same LAN.

Hi, I went around a friend's house to help him setup a new dropbox account on his windows PC (for the first time) and we installed the desktop app.  My own computer was on the same LAN whilst doing...
Referrals
Storage space
  • Gadgetman999's avatar
    Gadgetman999
    7 months ago

    Wow Megan, what wonderful service.  Thank you so much for your help.  All working great now!

    Have a lovely and peaceful day

    Kind Regards, Gadgetman999

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey MrRuf, thanks for reaching out to us!

Has your dad verified their Dropbox email address?

MrRuf's avatar
MrRuf
New member | Level 2
6 months ago

Hey Hannah.

Well, that wasn't obviouse for me. But no, he has not. He missed the message and it is not in his mailbox anymore - niether in the inbox nor junk. 

Is it possible somehow to get such a message again?

P.S.: we tried to go through this the link (dropbox.com/home?send_verification_email=1) indicated by the Help Center, but it didn't work out.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi MrRuf, when you invited your dad via the referral link, did they attempt to activate it while on the same network as your own computer?

    • MrRuf's avatar
      MrRuf
      New member | Level 2
      6 months ago

      Hay, Jay​,

      No, his computer is in another city.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hey MrRuf, no worries, we'll get to the bottom of this!

        Can you ask your father to try these steps? 

        If this doesn't work, I'll reach out via email, in order for us to investigate further. Thanks!

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