Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

OzoveheBeida's avatar
OzoveheBeida
New member | Level 2
27 days ago

Why is my referral "ineligible"?

Today I referred the third person to use Dropbox, and when i checked my referral status, it was marked "ineligible".

"

I have taken a screenshot of my page to enable you understand my plight.

I should have 03, 500mb bonus. I don't. Please help

 

Referrals
Storage space

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    27 days ago

    This usually happens if they sign up on a device which has already had Dropbox installed OR using the same network as the person who did the referral. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Hey OzoveheBeida - would it be OK if we sent you an email to have a further look internally at this point? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!