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OzoveheBeida's avatar
OzoveheBeida
New member | Level 2
7 months ago

Why is my referral "ineligible"?

Today I referred the third person to use Dropbox, and when i checked my referral status, it was marked "ineligible".

"

I have taken a screenshot of my page to enable you understand my plight.

I should have 03, 500mb bonus. I don't. Please help

 

Referrals
Storage space

3 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    This usually happens if they sign up on a device which has already had Dropbox installed OR using the same network as the person who did the referral. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey OzoveheBeida - would it be OK if we sent you an email to have a further look internally at this point? 

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