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Forum Discussion

Gadgetman999's avatar
Gadgetman999
New member | Level 2
7 months ago
Solved

Dropbox referral shows as "ineligible" when using the same LAN.

Hi, I went around a friend's house to help him setup a new dropbox account on his windows PC (for the first time) and we installed the desktop app.  My own computer was on the same LAN whilst doing...
Referrals
Storage space
  • Gadgetman999's avatar
    Gadgetman999
    7 months ago

    Wow Megan, what wonderful service.  Thank you so much for your help.  All working great now!

    Have a lovely and peaceful day

    Kind Regards, Gadgetman999

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi MrRuf, when you invited your dad via the referral link, did they attempt to activate it while on the same network as your own computer?

MrRuf's avatar
MrRuf
New member | Level 2
6 months ago

Hay, Jay​,

No, his computer is in another city.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey MrRuf, no worries, we'll get to the bottom of this!

    Can you ask your father to try these steps? 

    If this doesn't work, I'll reach out via email, in order for us to investigate further. Thanks!

    • MrRuf's avatar
      MrRuf
      New member | Level 2
      6 months ago

      HeyMegan​ ,

      Yeah, that’s exactly what he did and I mentioned in my previous comment. 

      The last he’s done is that he submitted a request to the support team. 

      Cheers. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Hey MrRuf, would you mind sharing the ticket number reference, in order for me to locate it on my end? 

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