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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi,

I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years.

Currently Dropbox has locked my account saying it is Full, and to Upgrade to get more space.

However I am only using 8 GB of space.

I tried emailing Dropbox Support, but they won’t respond as I only have a free account.

Does anybody know how to fix this?

Best Wishes,

Dave

Error Messages
Referrals
Storage space
  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

12 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    We're  glad to hear it's  sorted and thanks for keeping us in the loop too DaveBlue534 

    Let us know if anything else comes up!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there DaveBlue534​  and welcome back to the Dropbox Community. I’m glad to see that your storage issue got all sorted out. 

    I’m Theresa, by the way, and you’ll likely spot me around the Community 👩‍💻. I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

    If you’re up for it, I’d love to hear how you make the most of Dropbox. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team 🤗.

    T 😺 (Dropbox Community Manager)

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