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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
8 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi,

I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years.

Currently Dropbox has locked my account saying it is Full, and to Upgrade to get more space.

However I am only using 8 GB of space.

I tried emailing Dropbox Support, but they won’t respond as I only have a free account.

Does anybody know how to fix this?

Best Wishes,

Dave

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  • DaveBlue534's avatar
    DaveBlue534
    8 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

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  • DaveBlue534's avatar
    DaveBlue534
    Helpful | Level 6
    8 months ago

    Hi Nancy,

    Thank you for your prompt and very helpful reply.  I don't have any backups, but when I clicked on the Shared tab link you provided, I saw many folders that I had deleted from dropbox years ago.  So I right clicked on each and removed access.  I also clicked on the link to Price Plan you provided and that showed more files under Regular files... so I deleted many folders there too.

    I wonder whether I am deleting folders in the correct way?

    From my Windows 10 PC, in Windows Explorer, I right-click on folders within the Dropbox top-level folder and 'delete' from there.

    Do I need to do something else to somehow remove a 'shared copy' or something?

    Now when I click on my Plan tab I see

    Using 19.1 GB of 18.25 GB

    Is there some way, I can list the files (or folders) and see the size of each... so I can focus on the large files/folders to delete them?

    Best Wishes,

    Dave

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hi DaveBlue534! Welcome to our Community. 

    Have you checked your Backups page here to make sure there are no backups taking up the extra space on your Dropbox account? 

    Other than that, I’d also suggest looking at your Shared tab here; you may be part of a shared folder that’s taking up your space instead.

    If none of the above suggestions help though, I’d like you to send me a screenshot of what you see on your Plan tab.

    Ping me, once you have more updates.

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