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ATapio's avatar
ATapio
New member | Level 2
4 years ago

Dropbox says "not enough space" even though I have only 1 file in my account.

Hello,

I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕

Thank you for your assistance!

Regards,

Andi

Error Messages
Storage space

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HK5, sorry to hear you're having issues with this.

     

    Regular files are the ones you own and have stored in your Dropbox account. Are you not seeing any folders or files when you navigate your account on the web?

     

    Also, did you use the computer backup feature at some point in the past?

     

    Do you see anything listed on this page perhaps?

  • HK5's avatar
    HK5
    Explorer | Level 3
    4 years ago

    Hi there! I have uninstalled Dropbox from my PC. I have the same issue with any other PCs. Now, I sign in to Dropbox online and I can see the same information. Also, I don't understand what is "regular file" because I have only one shared file using which is approx 760MB.

  • FixMyRun's avatar
    FixMyRun
    Explorer | Level 3
    4 years ago
    It happens regardless of the device.

    The only solution is to log out then log in again.

    Often that means double checking what has been already downloaded from the devices so I don’t get duplicates which is a pain but at the moment all is working fine, I now tend to wipe the devices I’m importing from on a regular basis.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey HK5, thanks for the screenshot, but I'm afraid it isn't giving us much to go on.

     

    Can your check your plan tab, to see if any of this space is taken up by shared files?

     

    Also, is it possible that you enabled our backup feature at some point?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi HK5, welcome to our Community! 

     

    Is it possible that you have any shared folders or files taking up space to your account? 

     

    What do you see on your end, when visiting the plan page? 

     

    Keep me posted, and we'll take it from there!

  • HK5's avatar
    HK5
    Explorer | Level 3
    4 years ago

    Hi there! I am using a regular Dropbox. It is used only for approx 760MB but it tells me that it is using 124.1GB of 2GB. I can't find any other files that are taking spaces there. Can anyone help me with this?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey FixMyRun, sorry to jump in, but can you clarify if you're noticing this behavior with the latest stable version of our desktop app?

     

    If you do, can you also check if this is happening with other devices too? Apart from the camera you mentioned that is. 

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