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Shugwood's avatar
Shugwood
Explorer | Level 3
2 years ago
Solved

Dropbox wants me to upgrade, but I shouldn't need to

I have a Dropbox Basic Account, but when I check online it says I'm using 0% of my storage. All I use Dropbox for is to look at a colleague's file when I need to and occasionally download it. 
Dropbox Basic
Storage space
upgrades
  • Nancy's avatar
    Nancy
    2 years ago

    Did you also check which email address it arrived to? Did you get this at the same email address as the one that’s linked to your Dropbox account here?

     

    I just want to make sure you don't have a second Dropbox account that has gone over-quota indeed.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Did you also check which email address it arrived to? Did you get this at the same email address as the one that’s linked to your Dropbox account here?

 

I just want to make sure you don't have a second Dropbox account that has gone over-quota indeed.

Shugwood's avatar
Shugwood
Explorer | Level 3
2 years ago

I think you may have hit on the problem Nancy. I'll investigate this other account and cancel it if I can.

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