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earned storage space suddenly disappeared
I had earned bonus space for a total of a bout 7 Gb (referrals and school bonus). That has served me well for the past 10 years. Today, all of a sudden and without a warning, I get a message that my dropbox is full (3.1 Gb) and exceeds my storage space (2 Gb).
How can the earned space be restored?
I changed my account email address about 1 year ago, without affecting my dropbox storage. I have not change computers. I have tried help, chatbot, and community forum.
Please, can somone from dropbox check into this? Otherwise no help is accessible.
swassner wrote:
Has Dropbox rescinded it's original offer?
Dropbox doesn't remove space earned through referrals. Other types of bonus space do expire, depending on the promotion at the time. You can see a list of all the space you've earned along with that which has expired on your Referrals page.
Did you actually lose space, as in your total storage quota was reduced, or do you just have so much stored in your account that you've run out of space.? If it's the latter, check your Backups for used space. Also, check your Plan page for a breakdown of your current usage. Provide a screenshot of that page if you can.
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Not that I know of.
If you mean: was I on a team that worked at Dropbox, then the answer is no.
If you're asking if I was part of a "team" that joined together and I was given credit for recruiting several others to sign up for Dropbox, then I'm not sure. I guess it depends how "team" is or was defined at the time.
- Mark
Super User II
A Team was just a way of combining and sharing files and folders. It allowed people to also link multiple Dropbox accounts to one log in on the web and computer
That doesn't sound familiar -- I don't remember being part of a team.
When Dropbox first got started, for anyone that you invited who accepted the invitation and opened a new account, DropBox added some space to your account. I don't remember how much. I invited at least a half dozen new accounts that joined and maybe as many as ten. And I thought I used to have more space than I do now. But maybe it's just my bad memory.
- Nancy
Dropbox Community Moderator
Hey chuckbo, hope it’s alright if I jump in, as well.
If you wish to check the exact space of your Dropbox account, you can take a look at your Plan tab.
Besides that, you can also go to the Refer a friend tab to see more details on your referrals.
Hope this helps!
Hi, I've got an email from Dropbox, which said "Out of storage space? No problem. We’ll give you an additional 250MB for free once you complete a few steps". I've completed those steps, but nothing happened, the limit is still the same. Anybody has any ideas why?
- Megan
Hi Senya, I'd be more than happy to help!
First and foremost, can you check your account's plan page, and see how much storage you're using? Is it possible that you're using way beyond your base quota?
Also, it might sound trivial, but have you completed all of the steps mentioned in the email?
Let me know more!
For the past few months I have been notified that my "storage was full" (2GB) and indicate's that I could buy additional storage. My account indicates that I have 8.5GB of storage (Free - gained by referrals, etc). Who/How do I rectify this?
Error (on my part) My account now indicates the proper storage...
I should have looked (again) before the above post...
I should have a total of 5.25 GB of storage available, based on the 2GB free + 3.25 GB bonus space earned, but my storage limit has dropped down to 2 GB out of the blue! Does anyone know what might have caused this?
From the "refer a friend" page, I have this:
