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Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.
This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.
I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
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- Ed
Dropbox Staff
Hey there
When did you start getting the message that your account is full? Was it just recently or did you always get that message? I initially got the message when my dropbox was actually full, but then I deleted a lot of my data and the error now comes up permanently
- Edoh, I see. If you log on dropbox.com from another browser, will it still show you the message?
Unfortunately no result. I tried logging in with Firefox. Same message:
- Jane
On every product I use it says the Dropbox is full. Android, PC-App,on 2 PC's, Browser etc.
Do you still want me to unlink, because it means I will have to relink manually on every linked device and app. Hell of a job.
Please advise.
Best regards, Jan.
- Jane
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- DD1
Hey KERDĂL_BD, I've removed the screenshots because they showed your email address.
I know you probably just wanted to help make it easy to identify the issue but surfacing email addresses on public forums like this one can be dangerous and is not recommended by Dropbox.
Reading through your previous descriptions, it could be that you have two different Dropbox accounts under two different emails.
You mentioned that you paid yearly, but that there were emails stating we were unable to charge you the monthly fee. If you could find the yearly charge on your credit card statement, you should be able to use our self-serve lookup tool to identify which email address is linked to that yearly subscription: https://www.dropbox.com/payments/find_receipt
Hope that helps! HI DD1,
Looking at my bank account I changed payment to yearly payment end of November 2016. Before that date I have paid on a monthly basis.
What suprises me is the there's no statement ⏠9.99 in the month October 2016. Could the reason be that one payment is still open? Maybe thats the reason my account is locked.I tried to identify payments at the web page as you suggested. It needs a 12 position code, while on my bank account only 8 positions are shown. Sorry.
Anyway, I hope this takes us a step further.
Regards, Jan.
