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Forum Discussion

you-mortgage's avatar
you-mortgage
New member | Level 2
3 years ago

Family plan member space appears to be full

I'm a member of the family package. I keep receiving messages saying my Dropbox storage is almost full and need to upgrade. But our package has plenty spaces.
Dropbox Family
Quota
Storage space
Liz63's avatar
Liz63
Explorer | Level 3
3 years ago

Thanks Walter!

 

I'm not receiving a confirmation email to my older email address, hence the upgrade to the new email address (for which I do not have a Dropbox account).  

 

Cheers 
Liz63

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Liz63, sorry to jump in here, but I think I need a couple of clarifications.

 

Which confirmation email are you referring to?

 

And do you mean that the family manager invited you to the Family plan using an email address that's not currently connected to a Dropbox account?

  • Liz63's avatar
    Liz63
    Explorer | Level 3
    3 years ago

    Hi Hannah 

     

    Yes the Family Manager has invited me to join Dropbox using an email not connected to any other Dropbox.  But Dropbox is saying I'm out of space.  Are you able to assist in rectifying the issue? 

     

    Liz63

About Storage Space

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