We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Fingerprn's avatar
Fingerprn
Explorer | Level 3
3 years ago
Solved

Forced to upgrade with 0 mb used, and not even my own content

My client gave me access to their Dropbox files through my account. Other than my client's files, I don't even use my account. The problem is that my client's employees keep adding files to their account. They're over 9 GB now, so Dropbox is forcing me to upgrade to a Plus account.

 

It doesn't make sense that I have to pay for their storage. At this point, I discourage my other clients from using Dropbox for this reason. If everyone used Dropbox, I'd be paying for a Professional account that contains none of my files.

 

Is there another option I'm not familiar with?

  • Do you need read/write access to the files? If so that is the only way to do it - upgrade the account. Ultimately if they are your client then you are probably going to charge them for the access anyway, or, have the resources to access what the client wants.

     

    If you need to do just read write then use www.dropbox.com/links

    If you just need to send them things use Requests: www.dropbox.com/requests

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Do you need read/write access to the files? If so that is the only way to do it - upgrade the account. Ultimately if they are your client then you are probably going to charge them for the access anyway, or, have the resources to access what the client wants.

     

    If you need to do just read write then use www.dropbox.com/links

    If you just need to send them things use Requests: www.dropbox.com/requests

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!