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Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac).
Resolution: sign out and sign in again.. but that means setting up my profile again each time, choosing locations, and closing badges, and so on and so on - and this take a lot of time.. What's the real fix or workaround here? And why haven't dropbox fixed it.
Why on earth would I buy an upgraded plan when something as simple as this fails to function correctly..
Other tests I've tried: complete uninstall / reinstall.
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
56 Replies
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- I received an email that there was an update to my post. I can’t find that update. Since I don’t get the upgrade banner anymore.. I’m good. Thank you for your help.
Glad you're sorted.
Im still awaiting a response from dropbox support.
- Megan
Dropbox Community Moderator
Hey all, thanks for bringing this to our attention!
Out team keeps an eye on this, and we will let you know more about this, once we have further news.
Thanks again!
Great - thanks - Definitely mac client. Let me know what further information you need.
Hi Megan
Thanks for the reply. I think the system is ignoring the space that was granted by referring people to DropBox. In my case I have an extra 6.25 GB but usage message is not taking it into account. Has something changed in the calculation of free space?
Georgina
- I originally had 6 gb of space. I received 100 gb free (new HP laptop purchased). Now I have 102 gb space. You think dropbox uses a calculator? I’m not going to bother asking about it.
Hannah Jay Calvin2DBX - any ideas? Thanks
@Hannah @Jay @CalvinDBX - any updates? Thanks
BenDBXCommunity Manager
Hi Everybody,
We have implemented a change that should fix these error messages. Please quit and restart your Dropbox app for this change to take effect.
conalwn Gladya1 and any other users who have received this error, let me know if this has fixed the problem for you. If not, I'll inform the appropriate team so that we can take another look.
Regards,
Ben
Hello
Tested a number of times, after dropbox restart and then after macbook restart.
Issue is still present with dropbox only 40% full.
As an experiment, I also deleted the dropbox.cache directory and replaced it with a version from when I freshly installed the application.. but no joy there either (I had long suspected the cache as being a culprit).
