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James V.1's avatar
James V.1
Helpful | Level 5
2 years ago

Group Container vs Cloud Storage. Fight!

there's this one

 

and this one

 

 

I've got

 

~/Library/CloudStorage/Dropbox

taking up 367gb

 

and that's all well and good but I also have 

 

~/Library/GroupContainers/G7HH3F8CAK.com.getdropbox.dropbox.sync/root-mount

taking up 400gb

 

DB is telling me my files are up to date. Some are online only. What gives? What's the sync and root-mount doing? Is it safe to delete? Dare I ask? 

They do seem to be distinct memory allocations. 

 

 

9 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi James V.1, thanks for bringing this to our attention.

     

    The files in your Dropbox account should be in that CloudStorage folder, so I'm not certain what this other folder is. 

     

    Does it contain any sync icons in it?

     

    This will help me to assist further!

  • James V.1's avatar
    James V.1
    Helpful | Level 5
    2 years ago

    Um, no, no sync icons because it's a Group Container in the user library folder. It contains, you know, system stuff. 

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey James V.1, just an update on this.

     

    The folder you're seeing, should be a temporary folder. The files under this folder should get cleaned up after these files are uploaded/downloaded and sync becomes stable. 

     

    We do not recommend deleting the folder.

     

    As a workaround, you can try reinstalling the app by following the steps explained here.


    This will put Dropbox folder to a original location (under users folder) from ~/Library/CloudStorage location.

  • kjg1987's avatar
    kjg1987
    Explorer | Level 4
    2 years ago

    HI there,

     

    Has anyone else had dropbox take up lots of space on their computer in the 'group containers' folder?

     

    Omnidisksweeper showed 96GB of space in the dropbox folder as attached. 

     

    Am I ok to delete these file clones?

     

    Thanks in advance,

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there kjg1987 - thanks for posting on our Community and Happy 2024!

     

    I've merged your post under this thread so feel free to take a look and let us know if you have any follow up questions. 

     

    Thanks!

  • kjg1987's avatar
    kjg1987
    Explorer | Level 4
    2 years ago

    Hi @James V.1

     

    Did the reinstall work for you? I am having the same issue in group containers.

     

    Thanks,

  • kjg1987's avatar
    kjg1987
    Explorer | Level 4
    2 years ago

    Thanks @walter

     

    If I reinstall dropbox could I loose any work?

  • James V.1's avatar
    James V.1
    Helpful | Level 5
    2 years ago

    I didn't re-install. I realised dropbox would just leave all the stuff there so I made sure I had a backup and then deleted the folder using daisy disk (an app). 

     

    Dropbox didn't need this folder and it was, for me at least, a hangover from the previous version of dropbox that worked in a different way. 

     

    Don't do anything without having a proper backup though. I recommend backblaze which is about 6 dollars a month. 

     

  • kjg1987's avatar
    kjg1987
    Explorer | Level 4
    2 years ago

    Thanks for the message. Think i'l delete them as well.

    Re-intsall of dropbox didn't do anything

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