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How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
There's no way to attach a pic. I've deleted heaps, so there should be a reduction in space used. But the error message is exactly the same, that I've used 103%, that I need more storage, but no way to access Dropbox to delete stuff to get more storage. Mad. There must be a way.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey @dreampainter, let me also jump in here!
You should be able to attach a screenshot by clicking the camera-like icon when trying to reply back to us.
I'd love to have a visual of what your plan page reports, in order for us to better understand what's taking up space in your account.
Keep me posted!
this is the screenshot. tks megan. i don't if it will be clear, it's blurred on my screen.
and this is the screenshot of my plan page. there must be a way to gain access so i can delete files, clear up space, not need a new plan. many thanks.
- Megan
Hey @dreampainter, thanks for the screenshots!
It seems you can access your home page, and process your files -even though there's a message there- and also your regular content takes up most of your quota.
Have you tried using these steps, in order to free-up some space in your account?
- Rich
Super User II
dreampainter wrote:
there must be a way to gain access so i can delete files, clear up space, not need a new plan.
What do you mean by gain access? It looks like you're already signed in to your account. There's nothing in your screenshots to indicate that you're unable to access your files. Are you not able to navigate the folders to delete files? If so, is there a message about not being able to access the files? If so, screenshot it.
- This has been sorted. Many thanks for all your replies. I'm sure there's a way to say, Case Closed. But maybe this is all I need to do. Hmmmm 😎
