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John W.87's avatar
John W.87
New member | Level 2
7 years ago
Solved

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results

File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    7 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

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  • TT UTE's avatar
    TT UTE
    New member | Level 2
    5 years ago

    how do I talk to somebody? I really cant affort to be let down:(

  • Tim B.4's avatar
    Tim B.4
    Helpful | Level 5
    5 years ago

    I finally gave up and just created a new account copied the 500MB of files I needed into it and left the old account sit dormant. If they make it this hard it is merely a ploy to try to get you to sign spend $120..... 

  • TT UTE's avatar
    TT UTE
    New member | Level 2
    5 years ago

    not sure what to do now:(, Ive paid for 12mths in may20, cleared over a third of gear out of the box and now its saying its not syncing. And now try and talk to someone:(:(. can someone give me a phone number to call?

  • Tim B.4's avatar
    Tim B.4
    Helpful | Level 5
    5 years ago
    You might want to reach out to the Dropbox subreddit they tend to be quite knowledgeable and helpful. Good luck.
  • spj2's avatar
    spj2
    New member | Level 2
    5 years ago

    I have paid  (and charged) to expand my drop box but it has not accepted pictures sent to me

    What do I do?

     

  • Sharingsus's avatar
    Sharingsus
    Explorer | Level 4
    5 years ago

    Hi, if your space is still full maybe you should start a new account. :slight_smile: This way you will get 2 GB again for free.
    I hope I could help you.

  • johnloren's avatar
    johnloren
    New member | Level 2
    5 years ago

    try to clear cache and cookies of your browser may be it's occurring due to cookies and cache. 

About Storage Space

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