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HailAlistair's avatar
HailAlistair
Helpful | Level 5
3 years ago
Solved

I copied a huge folder → space used has not gone up

I copied a huge folder from the web interface. The space used in Settings/Plan has not gone up (both on the web and the apps).


Do server-side copies not take additional space like on the Mac (with APFS file system)?

Or is this some sort of bug or delay?

I really would not love it to suddenly go up in a few hours or days or more.

 

I have Dropbox Business Advanced account.

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi HailAlistair, thanks for bringing this to our attention.

     

    Could you clarify what you mean by 'copied a huge folder'? 

     

    Did you download it to your computer, copied it to another account, duplicated it on your account, or something else?

     

    This will help me to assist further!

  • HailAlistair's avatar
    HailAlistair
    Helpful | Level 5
    3 years ago

    I went to dropbox web, selected the huge folder, right-clicked, clicked "Copy", selected a destination in my Dropbox, pressed "Copy", waited for the copy to finish, checked from the admin "Content" page that the size and number of files were the same as the original, they were. 

    So I then checked how much storage I had left after the copy, but the "Used Space" has not changed, both in Settings/Plan on the web, or in the apps.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you change the sharing permissions of either folder?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey HailAlistair, sorry to jump in here, but could you maybe send us a couple of screenshots so that we can have a visual too?

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