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Forum Discussion
I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Rich
Super User II
Super User IIEven if the old account gets "unlinked" from that PC?
Yes. Once Dropbox has been installed on a computer, that computer can not be used for another referral.
She created Dropbox account years ago and basically never used it. ... Is it possible to unlink the old account from her PC and link the new account so she get the bonus space, or is her PC forever blocked from that utility?
No, that won't work. That computer will no longer be eligible for a referral because it previously had Dropbox installed. The idea behind referral programs is that they bring in new users that have never used the service before.
Ok, one last question: If she will use a new pc to register, will it work, or is her email address (that received invitation) also cooked forever?
Because it's her email marked at my invitations list as "ineligible".
Btw, that also means that when someone buy a used second-hand notebook (that someone else used for Dropbox), and try to install Dropbox on it, invitation won't work too? What king of logic is that?
Is this verified by MAC address?
- Walter
Dropbox Community Moderator
Hey Tomajev - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point?
Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different email address).
Sure, you can reach me, I can explain entire situation. (At this point I'm asking rather out of curiosity how that system works, than for that one referral bonus)
Hey -- Why are you reaching out to people via email instead of solving this problem for everyone in public? If the cause differs from case to case, can you at least loop back and summarize the reasoning for other people, so we have better visibility and transparency into why this is happening?
Don't point us to articles. Share the specifics regarding actual cases, based on real data.
I've also been waiting days to be contacted. Can you handle this with more urgency please? Some of the people I've been referring are considering moving to paid plans, but if we can't trust Dropbox to do as their marketing says ("Refer a friend and get 500 MB!"), we have to reconsider.
- Rich
Why are you reaching out to people via email instead of solving this problem for everyone in public?
They often do this when account information is required to look into a matter. And since account information is needed, they often won't loop back to the forums because the issue may be specific for that account.
The most common issues and how to resolve them are described in the FAQ.
I've also been waiting days to be contacted.
Neither Dropbox Support nor the community managers are available on weekends. If you contacted Support through the link on the FAQ that you were directed to, then reply here with your ticket number and Hannah may be able to check the status for you.
