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Forum Discussion
I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Ok, one last question: If she will use a new pc to register, will it work, or is her email address (that received invitation) also cooked forever?
Because it's her email marked at my invitations list as "ineligible".
Btw, that also means that when someone buy a used second-hand notebook (that someone else used for Dropbox), and try to install Dropbox on it, invitation won't work too? What king of logic is that?
Is this verified by MAC address?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Tomajev - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point?
Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different email address).
Sure, you can reach me, I can explain entire situation. (At this point I'm asking rather out of curiosity how that system works, than for that one referral bonus)
- Hannah
Thanks, Tomajev!
I just reached out to you, so we'll continue investigating there.
Hannah, I have the same issue. I recently invited colleagues that have never used Dropbox before, and they showed up as "Ineligible" after signing in from their apps.
Please award us the extra space, as promised in the share screen!
Hey -- Why are you reaching out to people via email instead of solving this problem for everyone in public? If the cause differs from case to case, can you at least loop back and summarize the reasoning for other people, so we have better visibility and transparency into why this is happening?
Don't point us to articles. Share the specifics regarding actual cases, based on real data.
I've also been waiting days to be contacted. Can you handle this with more urgency please? Some of the people I've been referring are considering moving to paid plans, but if we can't trust Dropbox to do as their marketing says ("Refer a friend and get 500 MB!"), we have to reconsider.
- Rich
Super User II
Why are you reaching out to people via email instead of solving this problem for everyone in public?
They often do this when account information is required to look into a matter. And since account information is needed, they often won't loop back to the forums because the issue may be specific for that account.
The most common issues and how to resolve them are described in the FAQ.
I've also been waiting days to be contacted.
Neither Dropbox Support nor the community managers are available on weekends. If you contacted Support through the link on the FAQ that you were directed to, then reply here with your ticket number and Hannah may be able to check the status for you.
- Hannah
Hey Grizzicle, thanks for your feedback on this.
I do understand where you're coming from, however, like Rich mentioned, issues such as this one along with their causes are usually unique to each user.
That's why access to account specific info is required, which can only be accomplished internally, due to security reasons.
That said, I'd love to help you, but wasn't able to locate a ticket linked to your account.
You mentioned that you're waiting to be contacted; can you share your ticket number so I can investigate this further?
If you don't have a ticket, let me know and I can personally reach out to you.
