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Forum Discussion

Tomajev's avatar
Tomajev
Explorer | Level 3
9 months ago

I invited a friend using a referral, but it shows as ineligible.

Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Referrals
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Tomajev - sorry to jump in here, but may we reach out via email to have a further look internally with account specific information at this point? 

Also, as Rich mentioned once Dropbox has been installed on a computer, that computer can't be used for another referral (even for an account associated with a different email address).

Tomajev's avatar
Tomajev
Explorer | Level 3
9 months ago

Sure, you can reach me, I can explain entire situation. (At this point I'm asking rather out of curiosity how that system works, than for that one referral bonus)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks, Tomajev!

    I just reached out to you, so we'll continue investigating there.

    • Grizzicle's avatar
      Grizzicle
      Explorer | Level 3
      3 months ago

      Hannah, I have the same issue. I recently invited colleagues that have never used Dropbox before, and they showed up as "Ineligible" after signing in from their apps. 

      Please award us the extra space, as promised in the share screen!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        Hi there, Grizzicle, sorry to see that you're having this issue.

        Can you please check this FAQ article, specifically the "Why did I not get my referral reward from Dropbox?" section, to see what might have caused this?

        You'll also find possible fixes, so let me know if you're still having this issue after checking everything.

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