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Forum Discussion

Tomajev's avatar
Tomajev
Explorer | Level 3
9 months ago

I invited a friend using a referral, but it shows as ineligible.

Hi. I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Referrals
Storage space
Tomajev's avatar
Tomajev
Explorer | Level 3
9 months ago

Sure, you can reach me, I can explain entire situation. (At this point I'm asking rather out of curiosity how that system works, than for that one referral bonus)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks, Tomajev!

I just reached out to you, so we'll continue investigating there.

  • Grizzicle's avatar
    Grizzicle
    Explorer | Level 3
    3 months ago

    Hannah, I have the same issue. I recently invited colleagues that have never used Dropbox before, and they showed up as "Ineligible" after signing in from their apps. 

    Please award us the extra space, as promised in the share screen!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi there, Grizzicle, sorry to see that you're having this issue.

    Can you please check this FAQ article, specifically the "Why did I not get my referral reward from Dropbox?" section, to see what might have caused this?

    You'll also find possible fixes, so let me know if you're still having this issue after checking everything.

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