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Forum Discussion
I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Sometimes Dropbox flags new accounts as ineligible if there was an older account linked to the same person/device before — it can be a bit confusing when trying to claim referral credits.
There's not an older account linked to the same person/device. This is verifiably a new person. I know because I saw this person unbox a sealed machine and install Dropbox fresh. There were no previous accounts, no previous invite, no reused email address.
I don't want to hypothesize. Hannah or someone from the team should post the proper solution, or reach out directly, but I admit it's shady that so many people have this problem and don't receive a public followup solution. Why is this so hush-hush? If so many people are experiencing this false positive, then something on Dropbox's end is not working properly. Why not solve it? Play fairly and do what the "Refer a Friend" site promises! 😡
