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Forum Discussion
I invited a friend using a referral, but it shows as ineligible.
Hi.
I've invited friend with an invitation link from my account. My friend used that link, logged in in website, and then logged in on computer. And yet, her account is listed on my invitation li...
Hey -- Why are you reaching out to people via email instead of solving this problem for everyone in public? If the cause differs from case to case, can you at least loop back and summarize the reasoning for other people, so we have better visibility and transparency into why this is happening?
Don't point us to articles. Share the specifics regarding actual cases, based on real data.
I've also been waiting days to be contacted. Can you handle this with more urgency please? Some of the people I've been referring are considering moving to paid plans, but if we can't trust Dropbox to do as their marketing says ("Refer a friend and get 500 MB!"), we have to reconsider.
Rich
Super User II
Super User IIWhy are you reaching out to people via email instead of solving this problem for everyone in public?
They often do this when account information is required to look into a matter. And since account information is needed, they often won't loop back to the forums because the issue may be specific for that account.
The most common issues and how to resolve them are described in the FAQ.
I've also been waiting days to be contacted.
Neither Dropbox Support nor the community managers are available on weekends. If you contacted Support through the link on the FAQ that you were directed to, then reply here with your ticket number and Hannah may be able to check the status for you.
