Forum Discussion

Basinski's avatar
Basinski
Explorer | Level 4
2 years ago
Solved

I keep getting notifications that my storage space is used up – but it is not

Hello everybody

After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so that I now have a free space of 2.7 GB (basic account).

 

But those notifications with the suggestion to upgrade my account still keep coming in.  Not a new topic to the community but the answers I have seen did not really help ...

 

  • Megan's avatar
    Megan
    2 years ago

    Hi Basinski, thanks for clarifying! 

     

    Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue. 

     

    The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, Basinski, I'd be happy to help on my end! 

     

    Where are you getting the notifications informing you that you're out of space? Is it via email, or through a notification? 

     

    If you could attach a screenshot, that'd be amazing. 

     

    Keep me posted!

    • Basinski's avatar
      Basinski
      Explorer | Level 4

      Hi Megan, thank you for getting back to me. I am receiving this information via email, please see the screenshot below. Best, Basinski

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to jump in here, Basinski!

         

        What is the email address of the sender of this email? 

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