Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
4 months ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday.

"Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!"
....
"Notice: Your files are about to stop syncing, Dinh."

Please tell me what is going on and what should i do?

Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey conchimnon - sorry to hear about this.

     

    Can you please let us know what's reported in your plan tab in regards to your account's quota?

     

    Also, do you see any unsubscribe button within the emails you're getting about this?

     

    Any additional information or screenshots are more than welcome!

    • conchimnon's avatar
      conchimnon
      Explorer | Level 3

      Dear Walter,

       

      Thanks for the reply,

       

      Please check the photos below to find out the situation.

       

      Sorry for my bad English and technology.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information and the screenshots too conchimnon 

         

        May I ask how many times you've received this email notification so far?

         

        Also, is it possible that you were closer to your account's quota limit at that point? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!