Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
2 years ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday.

"Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!"
....
"Notice: Your files are about to stop syncing, Dinh."

Please tell me what is going on and what should i do?

Thank you.

Notifications
Storage space

6 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi RebeccaFF, could you attach a screenshot showing the email you received, and how much quota you have on your account here?

     

    conchimnon, could you also attach a screenshot from the same page on your account?

  • RebeccaFF's avatar
    RebeccaFF
    New member | Level 2
    2 years ago

    I am having the same problem. Daily I am receiving emails to say my storage is full and whilst it was, I have since upgraded and am still receiving the same urgent emails. Others do have access to add files but I am only using 3.9gb of 2TB - so I do not understand what is going on. Please can you assist?

  • conchimnon's avatar
    conchimnon
    Explorer | Level 3
    2 years ago
    Hello Walter,

    I just checked email and found that such email send from Oct 18, and then continue on Oct 19, 20.

    I dont change any files during the latest month.

    So I am afraid that something went wrong.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information and the screenshots too conchimnon 

     

    May I ask how many times you've received this email notification so far?

     

    Also, is it possible that you were closer to your account's quota limit at that point? 

  • conchimnon's avatar
    conchimnon
    Explorer | Level 3
    2 years ago

    Dear Walter,

     

    Thanks for the reply,

     

    Please check the photos below to find out the situation.

     

    Sorry for my bad English and technology.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey conchimnon - sorry to hear about this.

     

    Can you please let us know what's reported in your plan tab in regards to your account's quota?

     

    Also, do you see any unsubscribe button within the emails you're getting about this?

     

    Any additional information or screenshots are more than welcome!

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