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Forum Discussion
I sent a referral to one of my students, but it's once again ineligible.
Sorry to have to raise a similar issue again.
As promised, I am continuing to recommend Dropbox to my students and their parents, and now sending the referrals via my Referrals page.
Today I recommended Dropbox to one of my students, while he was here with his laptop, so I could see and make sure that everything was done right.
He had never installed or used Dropbox before. He clicked on my referral link and successfully installed the App.
He tried to verify his account, but received an error message, saying that ''Something went wrong."
My Referrals page shows his status as "Ineligible."
I would be grateful if you could track down what went wrong this time and let me know?
I am happy to forward a capture of the emails and error message...
Thank you.
5 Replies
- Rich
Super User II
Today I recommended Dropbox to one of my students, while he was here with his laptop, so I could see and make sure that everything was done right.
It could be that it was marked as ineligible because he was on the same network as you. Only way to possibly know what the issue is would be to contact Support directly.
Thank you, Rich
You may well be correct.
As noted in one of my previous posts, I have found it extremely difficult to earn any referral bonuses, even though scores of my students/parents have started using Dropbox as a result of clicking on the referral link that I have emailed directly.
So this time, I asked a student to bring his laptop along and sent the referral from my Referrals Page. I share revision folders with my students, hoping that when at least some of them sign up, it would release space to share folders with further students - until I have reached the referral space limit. I understand that at that point I would need to move up to a higher Plan. But in the meantime, I would like to build confidence that the referral scheme is honoured.
It seems that when I can't see what's happening at the other end, no space is released. If your theory is correct, then I won't be able to earn space when I can see what is going on either. I hope that referring people to Dropbox doesn't become ineligible just because they sign up in my presence.
(I must say that recently Dropbox have overridden the system and manually released referral space in two instances. However, I would like to be assured that there is a straight-forward way for Dropbox customers to earn promised space successfully.)
I will try and contact Support directly, as you suggest...
Thank you, Greg
- Walter
Dropbox Staff
Let us know if you find any troubles along the way and we'll reach out from our end via the email address that's linked to your profile here, on our Community, Greg.
