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Forum Discussion
I sent a referral to one of my students, but it's once again ineligible.
Sorry to have to raise a similar issue again.
As promised, I am continuing to recommend Dropbox to my students and their parents, and now sending the referrals via my Referrals page.
Today I reco...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for giving that a go! In general, the “Waiting for Install” error message can also appear if the recipients of the referral haven’t logged in to their desktop app, after installing it on their computer.
If they’ve all signed in to their desktop apps with the credentials of their newly-created Dropbox accounts, and you still see this error, I can log a ticket for you and investigate this further.
Hi Nancy. Yes- my student downloaded, installed and logged into the desktop app, but is still seeing the error message. Please log a ticket for me? Thank you, Greg
- Nancy
Hey pink_light! Can you send me a few more details on what’s happened exactly on your end?
Hi - I assume that I should reply to Nancy with more details of this issue. (I'm not sure who "pink_light" is - another user encountering the same sort of issue?
The issue is as described earlier:
Using the referrals page on the website, I recommended Dropbox to one of my students, while she was here with her laptop, so I could see and make sure that everything was done right.
She had never installed or used Dropbox before. She was logged into a different network than me. She clicked on my referral link and successfully installed the App. However, she was listed on my Referrals Page as: "Waiting for Install"
She then came round for another lesson with her laptop. I got her to verify her email address by following the steps recommended by Nancy at 10:13pm on 27th October 2025. The student received an error message, saying "Something went wrong... An unexpected error has occurred, but don't worry - your files are safe and our team has been notified."
She (and the rest of my three recent introductions are still shown on my Referrals Page) as: "Waiting for Install"
Please can you sort this out?
Thank you,
Greg
- Nancy
Hi again, GregP1! In order to investigate this internally (since we don’t have any account visibility on the forum and I can’t see any details on your Dropbox account, or the referrals you’ve sent here), you’ll still need to reply back to the email I’ve sent you.
The only thing I want you to forward me via email is a screenshot of your “Refer a friend” page, and I’ll check a few things in our system to see what we can do.
