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Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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Dropbox says I'm out of space, so I deleted almost everything, it still says I'm out of space. Who has time for this?
- Rich
Super User II
Toobusyforthiscrap wrote:
Dropbox says I'm out of space, so I deleted almost everything, it still says I'm out of space.
If Dropbox is saying you're out of space, you're out of space. Remember to check any shared folders you're a member of because these take up space in your account as well. You can see your actual usage on your Plan page, where it will show you the space used by your regular files and your shared files.
busy people don't have time to navigate over complicated systems, I've deleted almost everything, still says dropbox is full, dropbox is for nerds with too much time to faff about
- Rich
storion wrote:
I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Have you checked your Backups page?
Thanks a lot, Rich! The backup somehow takes 2.9 GB but I am not aware I did a backup before. After deleting it, the storage is correct again.
-Tao
Plan pages shows using 2.76 GB of 4.25 GB storage.
There are NO files, NO shared folders, NO backups, No deleted files, No Deleted backups. I've deleted the cache, rebooted the computer, deleted the dropbox app.
What is taking 2.76 GB of storage? it is currently NOT set up to sync to any computer or phone.
Help
PC
I have the same issue, hope they solve this
I am having an issue where it says my DropBox is full, but it's only at 89.4MB, when I should have the 2GB space available. There is no support from the company on this issue. One area tells me I am at 4.1 GB of "Regular Files" and 89.4 MB of Shared Files. What are the Regular Files? How do I delete them? And why is getting a human to answer my question impossible? This doesn't make me want to expand my relationship with DropBox to a larger DropBox subscription.
- Hannah
Dropbox Community Moderator
Hey everyone, thanks for coming to the Dropbox Community with this.
Except for PC_Indiana, who's already checked, can you also look into whether you have any shared folders that might be taking up your space?
You can check this in the plan tab of your account settings.
Or perhaps you have backup enabled.
Let me know what you find.
As for you, PC_Indiana, have you perhaps tried contacting our support team about this? If so, can you give me the ticket number of your communication?
Hannah my options on that link are chatbot and community, how does one open a ticket, doesn't seem like that's even an option.
Thanks
pc_Indiana
