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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
3 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

If you are getting that message the folder does not have just 4mb in it. 

 

What does www.dropbox.com/account/plan show you as to how much space you have?

 

Does the error screen show how much more space you need? 

swag's avatar
swag
Explorer | Level 3
3 years ago

It says 3.4Gb of 4.25, as I said. I took a screenshot below.

 

Just FYI, I'm not a Dropbox newb either. I've used this account for over 15 years, including previous shares. I downloaded the shared join link request and the files were 4Mb.

 

This is completely new brain dead behavior I've first observed from Dropbox for the first time in over 15 years.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Welcome to the Community, swag! I hope you’re doing well. 

     

    To check this further, can you please send me a screenshot of the error message you keep receiving, as well as one more showing the actual size of the folder you’re trying to join? 

     

    Let me know when you’re ready.

    • swag's avatar
      swag
      Explorer | Level 3
      3 years ago

      Here's the boatload of screens:

       

      The join page I received

       

      The error message I get when I try to click Join

       

      The page I get when I click Add Storage, showing me maxed out at 2Gb

       

      And a screen shot of my downloads folder showing file sizes when I click Download instead of Join for the folder: it's just 4Mb.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for these screenshots, swag! 

         

        To check the exact available space on your Dropbox account, it's better to always consult your Plan page, like Mark suggested above.

         

        As per the downloaded folder, can you please unzip it on your computer, and let me know what's the size it shows now?

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