Incorrect out of space error message about available space when I try to add content to my account.

Nancy,

Thanks for getting back to me on this!  I'm not sure I know how to download the folder itself, so I just clicked the 'Download' button that's 2 buttons to the right of 'Join Folder'.

I ended up doing it twice with two differing folders, simply because things worked correctly the first time... (wouldn't you know it... :))

For the one that worked, the folder contained 2 pdf's - one 30k in size and the other 38k.

For the one that failed and generated the same error message that started this thread, it was again 2 pdf's.  But this time, they were 185k and 263k...

So somewhere between 68k and 448k is the magic breakpoint.

Hopefully this helps some, but let me know if not and we'll go from there.

Thanks!

-Mike

Hi MikeMcGVO, thanks for the info. Does this occur for other folders with greater or fewer files, and for different total file sizes?

Jay,

I honestly can't give you an answer on that as the bulk of these are simple set ups with two files.  If you want to set up a handful of folders that have various file counts and sizes, I'm more than happy to play guinea pig for you.  If not, I'll just keep a running tally of what works and what doesn't as things come through (though it may take a few weeks to get a useable data set).

-Mike

Thanks for the additional info, Mike.

Can we send you an email, so we can take a closer look into this?

Hannah,

Of course!  Do you need me to provide you with my email, or do you already have it?

-Mike

No worries, we got it, Mike!

I just sent you an email, and we'll continue there. Cheers!