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Forum Discussion
Incorrect out of space error message about available space when I try to add content to my account.
I've recently started getting a "You're out of storage. To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
This is the Plan Page, right? (attached below)
But if you're going to ask me to open a 4Mb zip file on the chance that it somehow expands to over 885Mb, I honestly have to start wondering if you're just trolling me now. If you're trying to discourage me by sending me off to do busywork to pursue nonsensical scenarios, please let me know and I will stop wasting everyone's time. But the expanded zip file is just three folders and 7 pdf files with a combined size of 4Mb (almost no compression) as shown in the Info view of the top folder at bottom.
https://www.ibm.com/docs/en/informix-servers/12.10?topic=compression-ratio-estimates
Hi Jay -
I did just that two posts ago when I first shared this attachment.
This was obtained by doing a command-i on a Macbook, which shows the full combined byte size of all subfolders and files in a folder. It's pretty much next to zero compression rate, or about 4Mb.
I can send you the individual files if it helps. I promise you I am not making any of this up and the 4Mb compressed file isn't hiding something that expands to 890Mb (!). I've worked in tech for three decades, not that it matters, but just so you know I'm not a complete noob about these kinds of details.
But since I have managed Internet software engineering teams for over two decades, I can tell you what my diagnosis already is. Someone on your software engineering team likely is enforcing a rule that Basic accounts can ever have only up to 2Gb of storage. Thus a mere 4Mb or even 2 bytes wouldn't make a difference: my account would appear 2x over the allotted storage.
Problem is that you probably have old unit tests that prior developers embedded the business logic that accounts for Basic accounts that could be expanded beyond 2Gb because of sharing sign-ups to Dropbox with others and other business incentives. But these rules or unit tests have been bypassed, ignored, or deleted. Thus your software is no longer aware of old business rules.
I'd say there's an 80%+ chance likelihood that's what's broken on your end.
