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Forum Discussion

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
3 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
3 years ago

Jay,

 

I honestly can't give you an answer on that as the bulk of these are simple set ups with two files.  If you want to set up a handful of folders that have various file counts and sizes, I'm more than happy to play guinea pig for you.  If not, I'll just keep a running tally of what works and what doesn't as things come through (though it may take a few weeks to get a useable data set).

 

-Mike

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, Mike.

 

Can we send you an email, so we can take a closer look into this?

  • MikeMcGVO's avatar
    MikeMcGVO
    Explorer | Level 4
    3 years ago

    Hannah,

     

    Of course!  Do you need me to provide you with my email, or do you already have it?

    -Mike

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, we got it, Mike!

     

    I just sent you an email, and we'll continue there. Cheers!

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