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Paisanoglen's avatar
Paisanoglen
New member | Level 2
2 years ago

Lost 6.25GB (of 15GB) from my quota when compared to yesterday's total

I have been a BASIC Dropbox user for years (Maybe 10?). I had accumulated 15GB via new users I had recommended as well as other bonus storage - all in addition to the initial 2GB and more. Yesterday ...
Dropbox Basic
Referrals
Storage space
Paisanoglen's avatar
Paisanoglen
New member | Level 2
2 years ago

Jay, I have not kept (stored) the referrals I gave from all the years back. I can confirm that yesterday I saw and was dealing with 15GB total Dropbox storage available to me in my account.

I might be able recall at least 1 business which may have been a referral. Bottom line: (again) I have no receipts. (Insert sad emoji)

Seriously, though?!?! Was I supposed to have kept those referrals/ increases in storage emails sent from Dropbox “just in case my storage was lost and Dropbox doesn’t have records”???? (Mild sarcasm here) 

Jay, I CAN tell you that my original email address (that I assume I used originally to sign up for and send referrals to Dropbox) was 

help at glenthecomputerguy dot com

NOTE: the domain name was hosted and had a full website of about 6-8 pages on GoDaddy since ~2003. I do not currently have my website active. The domain name is visible as a placeholder on GoDaddy.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Paisanoglen - sorry to jump in here, but could you clarify what's shown in your plan page in regards to your quota?

Also, have you ensured that you're looking at the correct Dropbox account? 

Did you see anything logged in the page Jay linked in his response by the way? 

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