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Bo JustMe's avatar
Bo JustMe
Helpful | Level 6
3 years ago
Solved

Lost bonus space

I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Dropbox Basic
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Storage space
  • Bo JustMe's avatar
    Bo JustMe
    3 years ago

    Hm. (hesitating...)

    I can't remember I ever instructed dropbox to make such a backup.

    (Did dropbox initiated making this backup for some reason?)

    Anyway, I don't need it. Deleted.

     

    And, yes, you solved the problem!

     

    Personal Dropbox space    -    Using 5.8 GB of 9.25 GB

    Regular files (3.6 GB)     -     Shared files (2.2 GB)     -     Unused space (3.5 GB)
     
    So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.
    I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.
    You solved my problem. I thank you very - very - much.
    (Too bad the regular support couldn't/wouldn't help me though....)
     
JBH109's avatar
JBH109
New member | Level 2
3 years ago

I am a college instructor and recommended Dropbox to many of my students. As a result I had 18 G of storage. Unfortunately I also had two accounts,one for School and then a testing account. Both accounts had my school email. When I signed, I signed into the wrongd account, changed password and when I signed in with the new password I had only 2 GB of storage and lost a lot of data. Any way of restoring the data?   

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
JBH109 wrote:

Unfortunately I also had two accounts,one for School and then a testing account. Both accounts had my school email.

It's not possible to have two accounts with the same email address. If you had two accounts, the second one was with a different email address. Figure out what that other email is and you'll probably find the other account with the extra space you had earned.

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