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ajondexea's avatar
ajondexea
New member | Level 2
3 years ago
Solved

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jldallman, prior to today, when was the last time you logged into the account itself? Was it over 12 months ago?

 

Are you certain that you've logged in using the same email used for the Dropbox account?

jldallman's avatar
jldallman
New member | Level 2
3 years ago

Hi Jay

Also, there are two email that are used for teachers, one with their full name and one with just their initials. Google automatically signed me in with the initials but email sent from Dropbox use my full name. I'm not even sure which one I use because my username and password are on a doc in my Dropbox account. 

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