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Lost earned storage data after downgrading subscripiton
I have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Have you accidentally activated Backups?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorWhen you access the account that way, do you see any payment history, confirming it was the older paid account?
Which exact email address did Dropbox email you on? This would be an account associated with Dropbox.
If you don't know the password for that Dropbox account, and you have access to that email, you can reset the password using this link.
Jay,
When you access the account that way, do you see any payment history, confirming it was the older paid account?
I cannot see any payment history.
Which exact email address did Dropbox email you on? This would be an account associated with Dropbox.
That email uses my full name but when I try to login, it uses a my email associated with that account that uses my initials instead of my full name.
If you don't know the password for that Dropbox account, and you have access to that email, you can reset the password using this link.
I tried to reset my password earlier this morning using that link and now I am locked out because of too many repeated tries.
I would like to recover the account and pay for the same level I had before which was the step up from Basic at around $110 / year. Is this possible for me to do?
- Jay
It does sound like you have a second email address then, one which had the previous payments on it.
If you wait for a full 24 hours, you should be able to reset the password for that account, access the account and files, and then upgrade it as needed.
The problem is that when I tried to use that email (the one that Dropbox uses to send messages to me) this morning, it said that the account did not exist. Is there a way for you to help me recover my account and pay for the premium?
I guess if it resets in the morning, I could upgrade it but how do I know that my folders and files will be there.
Is there a way to talk with someone at Dropbox who can open my account and help me renew it? It looks like I cannot talk to anyone without a paid account which I had until this morning.
- Megan
Hi jldallman, have you tried accessing your events page in the Dropbox account that you still have access to?
The Events page gives you an overview of all activity in your account, so we should be able to identify if it's a new account, or not.
