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Forum Discussion

ajondexea's avatar
ajondexea
New member | Level 2
3 years ago
Solved

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It does sound like you have a second email address then, one which had the previous payments on it.

 

If you wait for a full 24 hours, you should be able to reset the password for that account, access the account and files, and then upgrade it as needed.

jldallman's avatar
jldallman
New member | Level 2
3 years ago

The problem is that when I tried to use that email (the one that Dropbox uses to send messages to me) this morning, it said that the account did not exist. Is there a way for you to help me recover my account and pay for the premium? 

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