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ajondexea's avatar
ajondexea
New member | Level 2
3 years ago
Solved

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It does sound like you have a second email address then, one which had the previous payments on it.

 

If you wait for a full 24 hours, you should be able to reset the password for that account, access the account and files, and then upgrade it as needed.

jldallman's avatar
jldallman
New member | Level 2
3 years ago

I guess if it resets in the morning, I could upgrade it but how do I know that my folders and files will be there.

 

Is there a way to talk with someone at Dropbox who can open my account and help me renew it? It looks like I cannot talk to anyone without a paid account which I had until this morning. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jldallman, have you tried accessing your events page in the Dropbox account that you still have access to?

     

    The Events page gives you an overview of all activity in your account, so we should be able to identify if it's a new account, or not. 

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