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Mac Finder continues to show large size of Dropbox Folder despite everything being online-only
Hi, everyone. Thanks in advance for your help, wisdom, and support.
I have a problem several others have experienced, but none of the solutions I found here seem to be working. Simply put, I have around 300 GB in my Dropbox folder and have everything set to be online only (or so I assume?) Mac finder is still showing this 300 GB as being used, and it is affecting other uses that require a lot of space (video editing, audio sample packages, etc.) I do need that space back. "Space Lens" in CleanMyMac shows the proper amount of space used ( a bit under 500 GB of my 1TB built-in drive on my MacBook Pro M1.
Here are the specs: Macbook Pro M1; 16GB RAM; 1Tb drive
OS: Sonoma 14.5
Dropbox Desktop Version: 204.4.5420
I have searched the Dropbox folder for the ".dropbox.cache" file, but it does not exist. Here is a screenshot of the only files that appear after invoking "shift-command-.":
Here is a screenshot (blurred for privacy concerns) of what the folder's directory looks like. Unless I'm mistaken, shouldn't all of these files be online only?:
The Dropbox directory resides in the "Cloudstorage" in the Library, which is precisely where I believe it should be.
Any help or insight the community can offer would be tremendously appreciated. Many thanks in advance!
JS
26 Replies
- Jay
Dropbox Community Moderator
Hi Ecnerwal, as of yet, there are no updates to this matter, since it appeared to be an intermittent issue at the time.
Is your Dropbox folder set to online-only? When you right click the Dropbox folder and choose Get Info, could you copy and paste a screenshot of that window in your next reply?
Hi, was there a solution for this problem found? I have the exacte same issue and would like to resolve it ;-)
- Nancy
Hey Brucknerphile, can you check your email address again and let me know if you can see my email now?
- Hi! Thanks for getting back to me.
The email listed is correct; nothing in spam or junk. Dropbox Community emails are getting through. Can you try again, or post an email at which I can reach out to Megan? Thanks!
JS - Walter
Hey Brucknerphile - the Community email address would be the one you see on this page.
Could you check that email address's inbox and junk/spam folder as well and let us know if you can find Megan's email?
Hi, Megan.
I'm afraid I didn't receive your direct email. Perhaps it was sent to the wrong address. Where can I find the "Community-linked email address" you mentioned in your last communication? I've checked all inboxes and spam folders. If necessary, I'm happy to share a different email address if we can find a mechanism to do so.
Thanks!
JS
- Megan
Hey Brucknerphile!
I just sent you an email to your Community-linked email address.
I'll be more than happy to see you there, thanks!
- Absolutely, and thank you! Do you have my email? -JS
- Megan
Hey Brucknerphile, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
- Hi, everyone. This is peculiar. I received an email informing me that someone had contributed to this conversation, but I see no new messages or responses? As it is the weekend, I didn’t expect any action until tomorrow. Have I missed something? Please get back. BTW, the problem from the original post persists. Many thanks.
JS
