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Forum Discussion

OfficemanagerRWL's avatar
OfficemanagerRWL
New member | Level 2
3 years ago
Solved

My account is still showing as overquota despite upgrading, why?

Good morning, We work in the office with Dropbox with 2 different accounts. The Dropbox is full and was upgraded by my supervisor through her account. However, I am still getting the message that...
Plans
Quota
Storage space
upgrades
  • Jay's avatar
    Jay
    3 years ago

    Does this mean that you were invited to a shared folder that they own?

     

    Quota can't be shared through folders, so you'd need to upgrade your account or earn quota in order to view the files in the shared folder, and for files to sync again.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Does this mean that you were invited to a shared folder that they own?

 

Quota can't be shared through folders, so you'd need to upgrade your account or earn quota in order to view the files in the shared folder, and for files to sync again.

OfficemanagerRWL's avatar
OfficemanagerRWL
New member | Level 2
3 years ago

Thanks Jay, this is clear for now!

 

Greetings, Caroline

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